Policies

  1. All Dogs must
  • Be current on Rabies, Distemper, Parvo and Bordetella vaccinations
  • Be at least 4 months of age
  • If female, be spayed by 7 months of age
  • If male, be neutered by 8 months with good behavior (no humping)
  • Be in general good health and free of ticks and fleas
  • Be non-aggressive toward other dogs and people
  • Be able to socialize with dogs within play groups. We do not accept dogs with serious vision issues, mobility issues, or any dog requiring isolated care.
  • Not resource guard people, dogs, water hoses, rocks, water sprayers or bowls
  • Meet all municipal and state licensure and other requirements
  • Have a collar that contains an identification tag bearing the dog’s name and guardian or owner’s current contact information
  • Be leashed when entering and exiting the facility
  • Complete the Adventure Pet evaluation process ($25 fee) to its satisfaction in its sole discretion
  • All dogs must complete another evaluation (30min assessment–FREE) if they have not been to our facility within 1 year. They will require one day of Daycamp (half or full day) after the evaluation, in order to qualify for boarding again.
  • Complete three days of DayCamp (half or full days) to be eligible for boarding after their evaluation
    • No dog will be allowed to do boarding within 3 weeks of their evaluation. This is for your dog’s safety, well-being and comfort. No exceptions will be allowed, per ownership.
  • If six months to a year have passed since last visit, one half or full day of DayCamp must be completed before accepting any new boarding reservations
  • Package credits are non-refundable after 1 year of purchase

 

  1. Food. Boarding dogs will be fed in accordance with the instructions provided in the pet portal or instructions you later provide. While at the facility for DayCamp, dogs do not get fed lunch.

2a. Medication. Medication that can be administered topically or orally will be administered in accordance with the instructions provided in the pet portal or instructions you later provide.

  1. By using the services offered by Adventure Pet, you agree to allow Adventure Pet and any of their affiliates to use your Dog’s name and any image or likeness of your dog(s) taken while at BaseCamp, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional material. This provision is binding on you, and all your successors, heirs, legal representatives and assigns.
  2. Personal Property. Adventure Pet will not be liable for any lost, stolen or damaged personal property belonging either to you or your dog(s). If your dog causes any personal property damage to basecamp, another dog, or otherwise, you will be liable for the full cost of all treatment, repairs and replacements.
  3. Fees. You must pay for all services and products by credit card, or debit card. All payment is due at the time you drop of your Dog(s) or prior to picking up your Dog(s), depending on the type of reservation. You give your express permission for Adventure Pet to charge any credit card you provided for unpaid services or products upon the date services were supposed to have been paid for. You further agree to pay any collections costs and the cost of any returned or challenged credit or debit charges. For dogs not picked up at closing time, a late fee of $15 per dog is applied at fifteen (15) minutes past closing time. All dogs must pass an evaluation before using any Adventure Pet services which has a $25 fee per dog.
  4. Refund Policy. If your dog is picked up early from any boarding stay, any remaining pre-payment will be converted into store credit that may be used for any future BaseCamp services.
  5. Aggressive Dogs. Although Adventure Pet loves all dogs, to use our services, your dog(s) may not be aggressive and must pass Adventure Pet’s evaluation process in Adventures Pet’s sole discretion. Your dog(s) may be separated from other dogs or asked not to return if the dog(s) exhibit aggressive or other unacceptable behavior. Such determinations will be made at the sole discretion of Adventure Pet.
  6. Abandoned dogs. No dog(s) may be left at the facility after the scheduled pick-up time without communication from you. If your dog(s) are left in our possession without any contact, instruction or notification regarding its pick up from you or your authorized representative, your dog(s) will be deemed “Abandoned” at 7 P.M. on the seventh (7th) day after the scheduled pick-up date. If your dog(s) is Abandoned at BaseCamp, Adventure Pet will become its legal owner and guardian. Adventure Pet will, in its sole discretion, determine whether to re-home the dog or relinquish it to a shelter or rescue of Adventure Pet’s choice. You fully understand and agree that if you abandon your dog at basecamp, you may be unable to retrieve possession of your dog and will have no recourse against Adventure Pet.
  7. Duty to Disclose. You must disclose on a continuing basis any and all medical or other conditions, including but not limited to personality concerns or behavioral incidents, that in Adventure Pet’s sole discretion, may affect, limit or prevent your Dog(s) ability to participate in any of our services.
  8. ACCEPTANCE AND ACKNOWLEDGMENT OF RISK.

You fully understand that:

(a) there are inherent and potential risks involved with interactions between humans and dogs, as well as between dogs and other dogs, which may result in property damage or bodily injury, including but not limited to, permanent disability, sickness or death to human or dog; and

(b) there may be other risks not known to you or adventure pet, nor readily foreseeable at this time (collectively, “risks”).

You fully accept and assume all risks and responsibility for all risks, including, without limitation, all losses, costs and damages incurred because of your dog’s participation in our services, including any veterinarian expenses incurred on behalf of or caused by your dog. “sickness” includes any illness not limited to Bordetella (kennel cough), canine influenza, bloat, or any other form of contagious disease up to and including euthanasia.

An attempt will be made by Adventure Pet to act as a liaison between owners when payment is required for one of the above reasons. Adventure Pet will provide redacted invoices directly to the responsible party. The responsible party must remit payment directly to Adventure Pet in the form of cash to remain anonymity of both parties. If we are unable to get in touch with the responsible party we will put both parties in direct contact at the offended party’s discretion.

10a. You must provide an emergency contact that is local and that can be readily available to pick up your dog(s) in the event of an emergency. In the event that your dog needs emergency medical care, your emergency contact is required to pick up your dog(s). Adventure Pet cannot guarantee immediate availability to seek medical attention. It is your responsibility to ensure that your emergency contact is available in your absence and agrees to the above terms.

10b. Grooming considerations:

Matted Coats – Dogs with severely matted coats require extra attention. Mats in a dog’s coat grow tight, and can ultimately damage and tear the dog’s skin, which provides a breeding ground for infection. Adventure Pet will not cause serious or undue stress to your dog by de-matting. Mats can be very difficult to remove, and may require the dog to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the dog’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. After- effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of the hair to grow. In some cases, dogs may also exhibit short term behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4-6 weeks. If your dog needs to be shaved to remove matting, you acknowledge that you agree to this procedure, and any risk. There will be an additional charge for this process.

Skin, Eyes, and, Ears – Adventure Pet cannot be held liable for skin, eye or ear irritations that can occur due to shampoo sensitivity or underlying/emerging conditions. Our dog shampoos are high quality and professional grade. We do offer hypo-allergenic options but must be requested at time of drop-off.

  • Eyes: Despite using care while trimming hair around the eyes, eye irritation can occur if a hair particle enters the eye, dogs may scratch at their eyes with their feet and create further irritation. We cannot be responsible for this type of self-inflicted injury.
  • Ears: We almost never pluck ear hair from ears, unless by owner request. We clean ears with professional dog ear cleaner. This can reveal underlying ear infections, we cannot be responsible for existing or emerging health issues.

Use of Muzzles – Muzzling does not harm your dog and protects both the dog and the groomer. In some cases, muzzling may even calm a stressed dog, allowing the grooming process to continue. If a dog still acts in a way that is dangerous, Adventure Pet has the right to stop grooming services at any time and a service fee will be collected. We do not muzzle unless your dog gives us a reason to. Other methods are used to calm your dog, and muzzling is a last resort.

Satisfaction – Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments up to 48 hours after the appointment (dependent on groomer availability). Any return visits after the 48 hours will be treated as a new appointment and client will be charged a grooming fee of some kind.

  1. Veterinarian Liability and Care. Adventure Pet will have the right to obtain medical treatment for your Dog(s), if, in Adventure Pet’s sole discretion, it appears that your dog(s) may be ill, injured or exhibits any other behavior that would reasonably suggest that your Dog(s) may need medical treatment. Reasonable efforts will be made to contact you when Adventure Pet determines that medical treatment is necessary, but if Adventure Pet is unable to contact you or your emergency contact, Adventure Pet and the veterinarian may rely on this Section 11 as your consent to treat your dog(s).

You hereby grant the veterinarian and Adventure Pet the right to make medically necessary decisions for your dog(s) treatment, up to and including euthanasia and release the veterinarian and Adventure Pet from all liability for the same.

If you are unable to be reached but your emergency contact is reached, you hereby grant your emergency contact the right to make medically necessary decisions for your dog(s) treatment. Adventure Pet will first attempt to seek treatment from the veterinarian provided in the Application (“Designated Veterinarian”), but will have the right to seek veterinary treatment from an alternative veterinarian if: (i) the dog(s) needs urgent care and another veterinarian is closer, (ii) Adventure Pet is unable to reach the Designated Veterinarian, or (iii) Adventure Pet is unable to transport the dog(s) to Designated Veterinarian. If a dog(s) passes away with Adventure Pet, it will be brought to its or the nearest veterinarian.

You will be fully responsible for all costs related to any medical treatment, up to and including euthanasia, including without limitation, the cost of any transportation for such treatment. You must also provide veterinary records to Adventure Pet upon request, and you hereby grant Adventure Pet permission to request and obtain veterinary records directly from your Designated Veterinarian, if Adventure Pet is unable to obtain necessary records from you.

In the event that your dog falls ill or experiences an incident placing that dog in an excruciating physical condition the decision to euthanize to alleviate suffering may become necessary. In the event that you cannot be reached, secondary contacts will be reached until the appropriate person can be contacted to make medical decisions. If no contacts can be reached you understand that Adventure Pet will make end of life decisions for your dog in concert with the Designated Veterinarian to the best of their ability.

  1. Trade Secrets. I understand that during my tour of the Adventure Pet facility, I may see confidential information, intellectual property, and trade secrets (collectively, “Proprietary Information”) that are the unique and exclusive property of Adventure Pet. I acknowledge that Adventure Pet has spent considerable money and effort developing and guarding the Proprietary Information and that any unauthorized disclosure or use of this Proprietary Information would be wrongful and would cause irreparable injury and harm to Adventure Pet and its affiliates. By signing this form, I agree that I will not, at any time, publish, disclose, divulge or in any manner communicate the Proprietary Information to any person or entity or use such Proprietary Information, directly or indirectly, for my own benefit or for the benefit of any other person or entity. I recognize that my participation in this tour does not grant me any property rights, by license or otherwise, to any Proprietary Information. This constitutes my entire agreement with Adventure Pet with respect to the subject matter hereof.