Recently, we had a member of the community ask us why we don’t have cameras livestreaming the activities of our dogs throughout our property. The answer for us is fairly simple; we respect the privacy, safety and security of our clients. Many of us can look back over the last year and agree that we’ve experienced changes in life that most never imagined or saw coming. In our industry, a sad result of what Covid has done is the creation of “dog flipping.” If you’re unaware, the practice of dog flipping is when a family dog is stolen from its owners and then sold online through outlets such as Craigslist. Many of you may have seen the story about Lady Gaga’s dogs being stolen from her dog walker. In her situation, she was fortunate to have her dogs returned. However, this isn’t always the case for people who are the victims of theft of their precious pups. While we never saw this trend coming, from day one safety and security has been at the forefront of how we’ve created Adventure Pet BaseCamp. We installed 40 cameras that cover our entire property inside and out for use in maintaining the security of the property. However, we’re also incredibly protective of our clients’ privacy and safety. While some places promote live streaming of their play groups and boarding dogs, we actually avoid this practice. We’d prefer to keep the identity of our clients and dog breeds private, and unavailable for screen shots and publicization by non-clients who can access the livestream online. We see our clients’ dogs as their children and feel just as children should be allowed privacy and protection in an online format, so do our client’s dogs. We don’t allow our team to bring cell phones into group, and they are not allowed to photograph our client’s dogs for their own purposes. We want our clients to know their dogs can play and be crazy and have fun without concern that people who are ill intended are specifically watching our dogs each day to get to know their facility visitation habits and routines.
Additionally, we have a team member whose sole job is to be on property all night in case of any type of emergency. Our property is never left unattended while dogs are entrusted to our care. We’ve invited fire services and law enforcement to tour our facility top to bottom to familiarize themselves with who we are in case we are ever in need of their services. Honestly, we have many first responder clients who have been integral in helping us create our security measures. In short, the safety and privacy of your pups is more important than utilizing livestream of our play groups to promote our property. The combination of ill intended internet streaming viewers and no overnight staff is a sour recipe that we have never participated in. We work hard to get to know each and every dog, and each and every client. We welcome clients to take a full tour of our property to see exactly every place their dog will be during their time with us whether playing, eating, bathing or sleeping. We allow our staff to bring pups directly to clients from group so they can get to know the people who are boots on the ground playing with and engaging with their pups every day. Ultimately, we want to instill a bond of trust that allows our clients to fully engage at work or enjoy that well earned vacation without worrying that they need to check in on their dogs frequently throughout the day to make sure their pup is happy. We love providing reports to clients about who their dog’s best friend is, how much fun they had in our pool, who their favorite handler is and even at times put a GPS tracker on a pup just to see how many miles they run the property in a day! We feel one of the best aspects of our service is our customer service. We love communicating directly with clients directly, and will always commit to making your dog’s stay their best day ever while allowing you the confident of knowing that your dog is in loving hands.